I picked this dress in another color. When the dress went into production, the color was no longer available in my originally selected fabric. The very responsible chat agents were able to find me an alternative in the same color - and the alternative fabric (silk) was actually a better choice for my American smooth dress. Once the dress arrived, it fit great, but the stones used on the appliques were a warm tone. I had specifically requested only crystal or stones to match the dress in my order. The warm applique stones clashed with my skin tones and I thought they detracted from, as opposed to complemented, the color of the dress. I contacted the chat agents to explain the situation. They offered sending replacement crystal AB stones for me to switch out myself, or, said I could ship the dress to the NJ alterations center to have the applique stones replaced. I chose to ship it to have the stones replaced. The result was perfect. Highly recommend this company.