How do I choose the correct size, or place a custom-fit order?
You can refer to our detailed Size Chart on each product page. For a flawless fit—especially for competition wear—we strongly recommend selecting the Custom Size option. Simply enter your precise bust, waist, hips, girth, and height measurements at checkout according to our step-by-step Measurement Guide.
Can I request custom modifications to a design (e.g., color, sleeve style, or stoning)?
Yes! We offer custom design adjustments for most of our garments. You can specify your preferred color, skirt length, sleeve variation, or crystal density in the order notes or by contacting our team before placing your order.
How long does it take to make a custom dress or handmade item?
Standard production typically takes 2 to 4 weeks depending on the complexity of the design and hand-crafted details. During peak competition seasons, lead times may extend slightly. If you have an urgent event date, please contact us for expedited production options.
How can I track the status of my order?
Once your order has been crafted and dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your delivery in real time.
Can I modify or cancel my order after it has been placed?
Order modifications or cancellations can be requested within 24 hours of purchase. Once production has started on custom items, cancellations or alterations may no longer be possible.
What should I do if I need my order by a specific competition date?
Please enter your event date in the "Order Notes" box during checkout. If your deadline is tight, reach out to our customer support team prior to ordering so we can confirm whether rush production and express shipping can meet your timeline.
What shipping options do you offer, and how long does delivery take?
We offer both Standard and Express International Shipping via trusted global carriers (DHL, FedEx, UPS). Express shipping generally takes 3 to 7 business days worldwide after production is complete.
Do you ship internationally, and are customs fees included?
Yes, we ship worldwide. Please note that international orders may be subject to local import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the recipient.
What happens if my package is lost or damaged in transit?
All shipments are fully insured. If your package arrives damaged or appears to be lost, please contact us immediately with photos of the packaging and product so we can file a claim and resolve the issue quickly.
What is your return and exchange policy?
We accept returns for unworn, unwashed standard-sized items in their original packaging within 14 days of delivery. Items must be in pristine condition with all original tags attached.
Are custom-made or tailored garments eligible for returns?
Because custom-fit items are individually tailored to your unique measurements and specifications, they are non-refundable. However, if there is a fitting defect or error on our end, we will happily provide complimentary alterations or a resolution.
How do I initiate a return or exchange?
Please email our support team with your Order ID, reason for return, and clear photographs of the item. Our team will review your request and send you the return authorization and shipping instructions.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) as well as secure checkout via PayPal.
Is my payment and personal information secure on your website?
Absolutely. Our website uses 256-bit SSL encryption to protect all payment and personal data. We do not store your full credit card credentials on our servers.
Why was my payment declined, and what should I do?
Payment declines are usually caused by incorrect card details, insufficient funds, or international transaction flags by your issuing bank. We recommend contacting your bank to authorize the transaction or trying an alternative payment method like PayPal.
Do you offer gift cards or specialized gift options?
Yes, digital gift cards are available in various denominations and are sent directly to the recipient’s email address with instructions on how to redeem them at checkout.
What if I purchase a dress or accessory as a gift and the size isn't right?
For standard-sized gift purchases, we offer extended exchange windows upon request. For custom items, we recommend gifting a digital gift card so the recipient can submit their exact measurements for a tailor-made fit.
What are the benefits of creating an account?
Creating an account allows you to easily track order status, save multiple shipping addresses, and store your custom body measurements for fast re-ordering. Additionally, you will automatically join our Loyalty Rewards Program—earning reward points on every purchase that can be redeemed for cash discounts on future orders!
How do I update my account details?
Simply log in to your account, navigate to the "My Profile" section, and update your information at any time.
What should I do if I forget my account password?
Click on the "Forgot Password?" link on the login page, enter your registered email address, and follow the link sent to your inbox to reset your password.
How should I clean and maintain my competition garments or delicate attire?
Competition garments adorned with crystals, fringe, or delicate fabrics should never be machine washed or dry cleaned. Spot clean gently with cold water and mild soap around sweat areas, avoiding embellished sections, and hang dry in the shade.
How can I contact customer support if I have additional questions?
You can reach our support team via email at support, through the contact form on our website, or via live chat. We aim to respond to all inquiries within 24 business hours.
How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own website by clicking here to register.
